FAQ

Check-in is at 4:00 PM, and check-out is at 12:00 PM.

Please note that early check-in is available based on availability.

Hotel guests have a drop-off area directly in front of the hotel. Upon arrival, hotel staff will open the guest vehicle door and warmly greet them. Handshakes will not be initiated by hotel staff.

When a guest arrives at the hotel, before touching their personal belongings, the staff will ask if they would like assistance with their luggage, allowing each guest to "opt in" for this assistance.

Check-in will take place in the hotel lobby, located to the left on the ground floor, where you will be greeted by our reception agents.

The minimum age for check-in is 18.

We do not offer a shuttle service, but we can arrange private transportation through a car service. Other transportation options, such as helicopter transfers from Montreal or Toronto to Ottawa, are also available. Please contact our concierge team to arrange these services.

The nearest airport is Ottawa Macdonald-Cartier International Airport (YOW). Our hotel is accessible by car, taxi, or public transportation. Our concierge team can also arrange luxury car services or private transfers. Please contact our concierge team for any transportation-related inquiries.

Valet service is available at the hotel for $47 per night, with in-and-out privileges. Self-parking is not available at the hotel, but may be offered by local providers, with varying costs and conditions. Please contact us to learn about our preferred providers.

We currently offer in-room dining from 7:30 AM to 9:30 PM every day. Please refer to the specific service hours of our restaurant.

We offer a variety of products so guests have access to a wide range of snacks and drinks to suit all tastes. The minibar also includes exclusive items such as premium teas and local products.

No, the Metcalfe does not have an indoor or outdoor pool, but it does offer a game room, including a ping-pong table and a basketball hoop.

Yes, we have an on-site fitness center that offers personal training sessions.

Access to the fitness center is restricted to adults 18 years and older.

The hotel has its own restaurant, Cocotte Bistro. A stylish French bistro with contemporary touches, open for breakfast, lunch, dinner, and brunch. Please refer to the website for current opening hours.

There are more than 20 restaurants in the immediate vicinity, including Gezellig, Datsun, Gitanes Burger, North & Navy, and Cantina Gia. Please contact our concierge team for any restaurant-related inquiries.

We are located in the heart of Ottawa, close to Parliament, the Rideau Canal, and Byward Market. Other nearby attractions include the National Arts Centre, Casino du Lac-Leamy, Lansdowne Park, and the Canada Aviation and Space Museum. For more details or recommendations, please contact our concierge team.

Yes, we currently offer with direct bookings, we offer a full refund for cancellations made 24hrs prior to arrival. Please note that some hotel packages may have their own policies and that this policy doesn't apply on booking on other websites such as booking.com or expedia.com. Please verify with us for clarification.

A pre-authorization is required at check-in by providing a valid credit card. We accept Mastercard, Visa, and American Express. A pre-authorization is taken at check-in to cover the estimated cost of your stay, including any additional charges. The card is not charged until final payment upon departure. Please note that some hotel packages may have their own policies.

Cash payments in dollars or debit card may be accepted for payment at check-out; however, a pre-authorization must be established at check-in using one of the credit cards listed above.

We understand that dogs are an important part of many families. As a dog-friendly hotel, we are happy to accommodate you during your stay. When making your reservation, let us know if you will be traveling with a dog. Since dog-friendly rooms are limited, it is essential to mention your furry companion when booking. When staying with your pet, enjoy our special pet package:

• Small treats
• Bowl set
• Small bed

*Nominal dog fees of $75/per stay will apply.Please contact our concierge team for more details.

To ensure a comfortable stay for you and other guests in Ottawa, we ask that you follow the guidelines below:

• A dog fee will apply.
• Please inform us during your reservation if you are traveling with a dog.
• Advance notice is required, as dog-friendly areas in the hotel are limited.
• Your pet must be on a leash while in the hotel or on hotel property, except when in your suite.
• Dogs are not allowed in the Cocotte Bistro or fitness center.
• You are responsible for cleaning up after your dog on the hotel property, as well as in Ottawa and the surrounding area.
• Any disturbances, such as barking, must be controlled to avoid disturbing other guests.
• Please contact our housekeeping service to arrange an appropriate time for cleaning your room. No hotel staff will enter your suite in the presence of a pet unless the owner is present.
• You agree to be responsible for any property damage and/or injuries resulting from your pet's presence. You also agree that the hotel, its owners, and operators will not be held liable for any claims, losses, or damages resulting from your dog’s presence.

*Nominal dog fees of $75/per stay will apply.Please contact our concierge team for more details.

We do not offer rooms with a terrace.

We do not offer smoking rooms. The entire property is non-smoking.

On the day of departure, guests can easily check out from their room or visit the reception. We invite guests to leave the keys in the room or at the reception. The final bill will be sent to the email address provided during check-in.

Guests can also request assistance with transportation by contacting the concierge service by pressing 0 or by text message. Hotel staff will inform the guest when the transportation arrives at the requested time and assist in ensuring a smooth departure.

Our staff speaks various languages, including but not limited to English and French. For more details or language preferences, please contact our concierge team.