A gift that matters

You can purchase an e-gift card online through our website. For a physical gift card, you can buy it at the front desk of any Gray Collection property.

Your gift card can be used at all Gray Collection establishments, including:

• Hôtel William Gray
• Auberge du Vieux-Port
• Le Petit Hôtel
• The Metcalfe Hotel
• Lofts du Vieux-Port
• Jacopo
• Maggie Oakes
• Pincette
• Bevo Pizzeria
• Vieux-Port Steakhouse
• Gaspar Brasserie Française
• Terrasse William Gray
• Perché
• Terrasse sur l’Auberge
• Spa William Gray
• Cocotte Bistro
• Benjamin

No, Gray Collection gift cards cannot be exchanged for cash or other cards.

No, all Gray Collection gift card sales are final. No exchanges or refunds are allowed once the card is issued.

The card’s value cannot be replaced if used without permission. Please keep your card in a safe place.

Only Visa and Mastercard credit cards issued in Canada and the United States are accepted. AMEX and cards from outside Canada/USA are not accepted.

You can check your card balance at https://graycollection.verifiervotresolde.com/.

No, physical gift cards are only available for purchase on-site at one of our establishments.

This message may appear if your bank declines the transaction. Ensure your banking details are correct and contact your financial institution to resolve the issue.

No, the email address linked to the purchase cannot be changed.

Yes, in this case, please email our gift card program at info@graycollection.com to update the recipient's email address.

If the card has not been received:

1. Wait 2 hours after the purchase.
2. Check spam or junk mail folders. If the issue persists, contact our gift card program at info@graycollection.com for assistance.

Yes, you can use multiple gift cards for a single transaction.

No, there are no additional fees for using a gift card.

Yes, but promotional gift cards obtained during specific promotions cannot be used for discounted menus or special offers and packages.

Regular gift cards have no expiration date. For promotional gift cards, such as those from Black Friday or Boxing Day promotions, refer to the specific terms of the promotion on graycollection.com.

Email our program at info@graycollection.com with your card number or confirmation number. The remaining balance will be transferred to a new card.