FAQ

Check-in is at 4:00 PM, and check-out is at 12:00 PM.

Please note that early check-in is available based on availability.

The minimum age for check-in is 18.

We do not offer a shuttle service, but we can arrange private transportation through a car service. Other transportation options are also available. Please contact our concierge team to arrange these services.

Valet service is available ($) at the hotel, with in-and-out privileges. Self-parking is not available at the hotel, but may be offered by local providers, with varying costs and conditions. Please contact us to learn about our preferred providers.

Yes, we currently offer on direct booking a full refund for cancellations made within 24 hours of arrival. Please note that some hotel packages may have their own policies and that this policy doesn't apply on booking on other websites such as booking.com or expedia.com. Please verify with us for clarification.

A pre-authorization is required at check-in by providing a valid credit card. We accept Mastercard, Visa, and American Express. A pre-authorization is taken at check-in to cover the estimated cost of your stay, including any additional charges. The card is not charged until final payment upon departure. Please note that some hotel packages may have their own policies.

Cash payments in dollars or debit card may be accepted for payment at check-out; however, a pre-authorization must be established at check-in using one of the credit cards listed above.

We understand that pets are an important part of many families. As a pet-friendly hotel, we are happy to accommodate you and your pet during your stay. When making your reservation, let us know if you will be traveling with a pet. Since pet-friendly rooms are limited, it is essential to mention your furry companion when booking. When staying with your pet, enjoy our special pet package:

• Small treats
• Bowl set
• Small bed

*Nominal pet fees per night will apply. For service dogs, please contact our concierge team for more details.

To ensure a comfortable stay for you and other guests, we ask that you follow the guidelines below:

• A nominal pet fee will apply.
• Please inform us during your reservation if you are traveling with a pet.
• Advance notice is required, as pet-friendly areas in the hotel are limited.
• Your pet must be on a leash while in the hotel or on hotel property, except when in your suite.
• Pets are not allowed in our restaurants, fitness center, pool, or game room.
• You are responsible for cleaning up after your pet on the hotel property, as well as in Ottawa and the surrounding area.
• Any disturbances, such as barking, must be controlled to avoid disturbing other guests.
• Please contact our housekeeping service to arrange an appropriate time for cleaning your room. No hotel staff will enter your suite in the presence of a pet unless the owner is present.
• You agree to be responsible for any property damage and/or injuries resulting from your pet's presence. You also agree to indemnify and hold the hotel, its owners, and operators harmless from any liability or damage resulting from your pet's presence.

*Nominal pet fees per night will apply. For service dogs, please contact our concierge team for more details.

We do not offer rooms with a terrace.

We do not offer smoking rooms. The entire property is non-smoking.

On the day of departure, guests can easily check out from their room or visit the reception. We invite guests to leave the keys in the room or at the reception. The final bill will be sent to the email address provided during check-in.

Guests can also request assistance with transportation by contacting the concierge service by pressing 0 or by text message. Hotel staff will inform the guest when the transportation arrives at the requested time and assist in ensuring a smooth departure.

Our staff speaks various languages, including but not limited to English and French. For more details or language preferences, please contact our concierge team.